Terms & Conditions

Bookings:

Information needed to make a reservation:

  • Name and last name of participants
  • Height and weight: only for aquatic activities
  • Age: children/kids only
  • Invoice details: Name of the company, tax ID number, and address
  • Illnesses, allergies, injuries, disabilities if any, etc.

Booking policy:

In order to book any activity, a minimum of a 50% of the total reservation will be required to be paid as a deposit at the time of booking in order to ensure the reservation date(s) or
items and the pending 50% will be required to be paid latest 2 weeks prior to the date of the event.

You can make the payment using the following:

  • Bank transfer
  • Bizum
  • Revolut
  • Credit card
  • PayPal
  • Cash

Once the payment is confirmed, we will issue and send a reservation confirmation by email.

 

Responsibility Statement:

By accepting these terms and conditions, you acknowledge and agree to the following disclaimer:

Mandatory basic safety rules for participants in the activities.

General information:

1. It is completely forbidden to carry out any activity under the influence of alcohol and/or drugs.

2. The participant must meet the physical and psychological conditions required to carry out the activities.

3. Pregnant women are not allowed to participate.

4. The guide reserves the right not to allow the participation of any person who does not meet the minimum physical and psychological requirements for the activity.

5. The company will not be held responsible for the deterioration or destruction of prosthesis, glasses, lenses and/or other orthopaedic elements.

6. The company is not responsible for the deterioration or theft of personal belongings.

7. The technician/guide will not be able to foresee the risk in its smallest detail, so he/she cannot guarantee absolute safety and will make this known, as well as clearly specifying the specific risks of the activity.

8. The company may use the images of the participants for advertising purposes both on their respective digital platforms (web, social networks, etc.) and by printed media such as advertising brochures, posters and/or magazines. If you do not agree, you must inform us by email.

I declare that:

Having been informed of the activities to be carried out, I declare that I know and assume the inherent risks of the activities that I am going to carry out, being under my responsibility any possible consequence derived from not respecting the indications of the technicians and/or the safety rules, and I voluntarily agree to participate in these activities. I undertake to obey at all times the instructions of the technicians and to respect the environment. I also declare that I do not suffer from any cardiovascular disease or physical injury that would prevent me from carrying out the activities normally, having informed the corresponding technician in the event that I suffer from one. Therefore, I exempt the company organising the activity or any of its staff from any liability for personal injury, material damage, injury or death that may occur due to my failure to respect the safety conditions.

In compliance with the provisions of Law 15/1999 of 13 December on the Protection of Personal Data, we inform you that the information you provide will be included in a file owned by Mallorca Outdoor S.L.U, in order to send you information through ordinary or electronic channels, regarding products and services provided by Mallorca Outdoor S.L.U, and will be kept for this purpose. You, as the owner of the data, give your consent and authorisation for the inclusion of the same in the aforementioned file. In any case, you may exercise your rights of access, rectification, cancellation and opposition free of charge by contacting Mallorca Outdoor S.L.U, with address Joan Rosselló de son Forteza, 14, Alaró, post code 07340, telephone +34 650942362 and e-mail info@outdooradventuresports.es

 

Cancellation policy:

In case of client’s cancellation:

  • If the cancellation notice occurs with 120 days or more prior to the date of
    the event, the total amount of the booking fee (50% of the total cost of the activity)
    will be refunded. (This will be applied only in the event that no outsourcing or
    subcontracts services have been done).
  • If the cancellation notice does not occur within the 120 days period prior to
    the date of the event, 50% of the booking will be not refunded.
  • If the cancellation notice is done in less than 2 weeks (out of the
    cancellation period notice) 100% of the total of the activity will be charged.

In the case of dropping the number of participants doing the activity:

  • If the drop notification (máximum of 50% of the participants) is done with more
    than 2 weeks prior to the date of the event, the price per person will be modified.
  • If the drop notification (máximum of 10% of the participants) is done between 2 weeks and 5 days prior to the date of the event, the price per person will be
    modified.
  • If the drop notification is done in less than 5 days prior to the date of the
    event, there will be no modification in the price per person fee.

In case of cancellation done by Outdoor Adventure Sports, due to adverse weather conditions*, the following alternatives will be offered:

  • The activity will be offered in another time frame on the same day.
  • The activity will be held in another area of the island of Mallorca.
  • The activity will be replaced by another alternative activity.
  • The activity will be offered within a 365-day frame.

Note: in the event of fine rain Outdoor Adventure Sports, will not cancel any activity.

Thanks for your collaboration

*Adverse weather conditions like heavy rain, electric storm, high waves, strong winds, and
other such related adverse weather conditions.

Providing the perfect outdoor adventure

We organize some of the best activities Mallorca has to offer such as: tailored adventure activities
across Mallorca’s breathtaking seaside, countryside & mountain range. We have activities, which are suitable for all types of groups, from corporate team building to family activity holidays.